Refund Policy

You can request a refund for one-time project fees or packages within 14 days of purchase, provided I haven’t started any design work or delivered digital files.

Fees for completed sessions, delivered digital materials, or files you have already accessed are non-refundable.

If you purchase a program with multiple design sessions or projects and wish to discontinue before using all sessions, you may request a refund for the unused portion, as long as no files have been delivered for those segments.

You can cancel a Monthly Partnership plan at any time. Your cancellation takes effect at the end of your current billing cycle, and access to services continues until then. No partial refunds are given for the remaining time in the billing cycle.

Please give at least 24 hours’ notice if you need to reschedule a session. Missed sessions without notice may be forfeited and are not refunded.

If you notice a duplicate or accidental charge, contact me right away. Verified duplicates or errors will be fully refunded.

To request a refund, email contact@kimmistyson.online or use the Contact page. I aim to respond within 3 business days.

Once approved, refunds are processed through Stripe and may take 5–10 business days to reach your account, depending on your payment method.

Please contact me directly for any payment concerns before initiating a chargeback. Unresolved disputes may cause future services to be declined.